Industrial Network Systems Application Engineers are experience industry professionals that assist customers over the phone or onsite with technical questions regarding the software and solutions we sell.

Our Engineering Services are NOT a replacement for a qualified Systems Integrator. INS and GE Intelligent Platforms maintain relationships with many qualified companies that have the capabilities and resources to perform a full system implementation. However, there are many times when our customers require on-site support services to help "fill the gap" with certain factory automation issues or requirements. Whether its assisting with a software upgrade or system optimization, INS On-Site Technical Support may be the perfect solution for your company.

By leveraging their knowledge of our vendor's technologies for your maximum advantage, INS Engineers help to save you time and money, working closely with your staff and connecting our software solutions to your processes. Our highly trained consultants bring to your project many years of experience in every major process and discrete industry. Additionally, they have access to all of our Vendor's resources. They know the nuances and capabilities of our products and confidently and expediently apply them, saving you time, effort, and money.

INS Support Service Options

• Technical Telephone Support – 8 AM – 5 PM EST (847-298-4777)
• Onsite Technical Application and troubleshooting (Contact your sales person for rates, terms and scheduling)
• Classroom Training for GE Intelligent Platforms Software
• Onsite Customized training for GE Intelligent Platforms Software
• Custom Application Development in VB, VBA or C
• Custom Driver’s for GE Intelligent Platforms Software

GE Intelligent Platforms Support

For the GE Intelligent Platforms line of Products, following resources are available for Support
	Try the GEIP Online Support, You will find a wealth of information right at your fingertips to enable you to fix your issues and also to create the most powerful applications using GE Intelligent Platforms Automation products. If you are unfamiliar with the GE Intelligent Platforms support site there is a demo of it available online
	Don't have a support contract to access the support site? Contact us directly at 847-298-4777 & we will be happy to give you a GlobalCare contract and your Login information.
	Email/Web Support - Send us an Email. Please include your GlobalCare Support Number & Phone Number, along with a Problem Description.
	Phone Support - Call 847-298-4777 and ask for the Support Engineer of the day. A GlobalCare contract may be required to receive support.